Creation of partner First Contact Centers in Ukraine and their mutual cooperation

Overall objective(s): To increase economic independence of the inhabitants of the cross-border region of Slovakia and Ukraine. Main activities Activity 1 Preparation of material resources (Hardware) for creation of First Contakt Centres in Ukraine. Activity 2 Preparation of specialists and implementation of work methods (Software) in the creation of First Contact Centers in Ukraine. Activity 3 Forming of a stable Cross-border cooperation within the Slovakian and Ukrainian FCC network. Activity 4 Project Management.

Project details

Project webpage
http://www.huskroua-cbc.net/
Project ID number
HUSKROUA/1001/144
Year of project start
2012
Year of project end
2014
Grant programme
2007 - 2013 Hungary-Slovakia-Romania-Ukraine ENPI CBC
Results achieved
Activity 1: a) number of open officies CPK- 2; b) number of workshop - 2. Activity 2: a) number of study workshop - 3; b) number of training conference - 1; c) number of new adopted employee´s - 4. Activity 3: a) number of business forum - 3; b) num. of visitors on WEB - 500 (Ua + Sk); c) number of expertise – 12. Activity 4: a) number of SME consulted - not less 50 (Ua+Sk).
Project budget
499737.6

Contact details

Organisation
First Contact Center - Michalovce
Address
Námestie slobody 1 071 01 Kosice Slovakia
Contact person
Ľuboslav Závacký
Email
cpkmichalovce@gmail.com